At crystalmindtech.com, we are committed to providing a quality shopping experience. If you are dissatisfied with your phone case or there are quality issues, please refer to the following return and exchange policy:
- Return and Exchange Requirements
Products can be returned or exchanged within 30 days;
Products must be in their original condition, unused, undamaged, and with all packaging and accessories intact.
Product quality issues, misdelivery, or damage can result in a full refund or exchange. - Ineligible Return and Exchange Circumstances
Products that have been used, damaged, or damaged;
Products that are not in their original packaging or have incomplete accessories;
Products on sale or at a special price (except for quality issues). - Return and Exchange Process
Contact customer service by email or phone to request a return or exchange, providing your order number and a description of the issue.
Customer service will confirm and provide the return address and instructions.
Send the product back to the designated address, and please retain the shipping receipt during transportation.
We will process a refund or issue a replacement as soon as possible after receiving and inspecting the product. - Shipping Instructions
If there are quality issues with the product or the wrong product is delivered, we will bear the return shipping costs;
If the customer returns the product for personal reasons, the shipping costs must be borne by the customer. - Refund Instructions
The refund will be returned to the original payment account within 5-7 business days after receiving the returned product and confirming that it is correct;
The payment platform or bank may require additional processing time, please be patient. - Contact Customer Service
If you have any questions about returns or exchanges, please contact us through the following methods:
Email: [email protected]
Tel: (774) 874-8336
