Thank you for visiting the FAQs at crystalmindtech.com!
- Ordering and Payment
Q: What payment methods do you support?
A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and some major electronic payment methods.
Q: How do I modify or cancel my order?
A: After submitting your order, please contact us by email or phone as soon as possible. We will do our best to process your order before shipping. - Shipping and Logistics
Q: How long does shipping to the United States take?
A: Orders are typically processed within 1–2 business days, and delivery takes approximately 3–7 business days, depending on the carrier and the region.
Q: Can I track my order?
A: Yes, you will receive a tracking number after placing your order, and you can check the shipping status in real time on the carrier’s website or our website. - Product Information
Q: Do phone cases fit all phone models?
A: We offer phone cases for different phone models and brands. Please select the one that fits your phone before purchasing.
Q: Is the phone case material safe? A: All products are made of environmentally friendly and safe materials, contain no harmful substances, and are safe for both the phone and the user. - Return and Exchange Policy
Q: How do I return or exchange products?
A: If you experience quality issues or are dissatisfied with the product you received, please contact us within 30 days of receipt and we will provide instructions for the return and exchange process.
Q: Do I need to pay for shipping for returns or exchanges?
A: We cover return and exchange shipping costs for product quality issues or incorrect shipments. However, if you are returning for personal reasons, you may be required to pay for shipping.
